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i-Dispatch

Still using paper?  Replace it with technology!

i-Dispatch suits trades and service based industries including:- Plumbers, Electricians, Air conditioning & refrigeration services, IT Services, Waste Management, Health Care, Taxi & Limousines, Transport & Couriers, Cleaners, Security Guards and more. Contact us and see how we can help your business become more efficient.

Business Intelligence At Your Finger Tips

i-Dispatch Office Module includes an easy to use dashboard providing the ability to quickly send and receive messages and job documents from staff as well as a wealth of information and KPIs at your fingertips including:-

  • Mapped location of all staff & scheduled jobs
  • Number of available staff
  • Number of jobs booked, started and completed
  • Number of clients served
  • Jobs not started or completed within allocated time slots
  • Sales Revenue & Parts used
  • Parts & Labour Profitability
  • Live Quotes, Invoices, Timesheets
  • Live Photos & Signatures
  • Live Form Data OH&S SWM, JSA

And more…

  • Easy job scheduling and job recurrence.
  • Check staff availability.
  • Allocate jobs based on skill sets, capabilities, compliance and availability.
  • Assign jobs to one person or a team.
  • Send jobs directly to smart phones or tablets.
  • Confirmation of Job Acceptance
  • Automatic reminders for Staff and Clients.
  • Navigation and Routing
  • Confirm Job Start and Completion
  • Before and After Photos
  • Capture Signatures
  • Send Job Documents such as OH&S Check Lists, Patient Records, Job Instructions and more.
  • Record Job Notes and Histories
  • Turn your jobs into invoices at the click of a button. No more delayed invoicing means faster payment.
  • GPS Track Staff Locations
  • All Job Status, Photos, Signatures and Job Notes are GPS Time and Date Stamped
  • Improve efficiency, productivity & proof of workmanship with before and after photos

Benefits:

  • Streamline your operations
  • Reduce Phone Calls
  • Eliminate Paper Job Sheets
  • Know the status of each job at the click of a button
  • Track and charge parts used.
  • Track Normal Time and Overtime costs and justify billable hours
  • Capture photos as proof of work
  • Calculate the profitability of each job.
  • Calculate warranty costs
  • Generate management reports

  I-Dispatch – Cloud Software For Organisations With Mobile Staff

Scaleable From Small Business To Corporate & Government

i-Dispatch is complete Job Scheduling Dispatch and Management System all wrapped into a low cost, easy to use cloud based service. Wherever you and your team are, simply log into the App on any device and manage your business into the new millennium.

Create JOBS

Create jobs on an easy to use calendar or Gantt Chart interface. Set reminders and priorities. Attach forms, OH&S check lists and work documents. Attach signature requirements and much more.

Schedule ASSIGN

Schedule & Assign jobs to one or more staff. Set up staff workgroups. Allocate closest available staff based on certifications & skills. Add job recurrence, staff & client reminders & confirmations emails & more.

Manage MONITOR

Manage job flow and monitor job status such as Assigned, Accepted, Started, On Hold, Rescheduled, Completed. Monitor parts used, regular time and over time, shift times and travelling times.

Accountability PERFORMANCE

Provide transparency & accountability for your staff & clients, via photographs, forms, check lists, staff and client signatures. A real time dashboard provides performance, productivity & profitability KPI’s.

SOFTWARE FEATURES

See how easy it is to schedule & track jobs, quote & invoice same day. Using smart devices field workers can share job information, avoiding double entry, missed invoices & costly errors, meaning a huge reduction in time consuming admin & an increase in profitability & customer service